Frequently Asked Questions

What is Shutl?

Argos has teamed up with Shutl to bring you an even quicker shopping experience across 312 stores. The Argos and Shutl partnership provides a same day delivery service for reservations from selected stores so your reservation can be delivered to your home or office at a that suits you.

How does the Argos Shutl service work?

Shutl's clever technology distributes deliveries across a network of carriers. We are able to pick the best carrier for each delivery, taking into account everything from price to customer service history. The selected courier then collects your purchase from your local store and delivers it straight to your home or office. With most of our couriers you can even track your deliveries in real time on a GPS-enabled map.

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How do I order Shutl delivery?

Ordering Shutl delivery is unbelievably easy. Just follow these simple steps...

  1. 1
    Find the product(s) that you want to buy and reserve for collection from store.
    Add items to your trolley and reserve for collection
  2. 2
    Check stock at your local store and place a reservation.
    Enter your postcode and click 'Continue'
  3. 3
    Enter your mobile number and email address and click "Continue"
    Enter your email and mobile number click 'Continue'
  4. 4
    When presented with the Shutl delivery option, click "Get a quote".
    Click 'Get a quote'
  5. 5
    Choose a delivery time and complete online payment for your item(s).
    Confirm delivery postcode and choose a delivery time
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Where is Shutl available for Argos customers?

Shutl is available from 312 Argos stores. If your reservation is eligible for Shutl delivery then the service will be offered to you once you have checked and reserved from your chosen store.

If you would like to order a product for delivery outside of these areas, please go to www.argos.co.uk and select the “Home Delivery” option within the trolley. All goods must be signed for by an adult aged 18 years or over on delivery.

Find Shutlable stores in your area...

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London
  1. Balham
  2. Beckton
  3. Bexleyheath
  4. Brixton
  5. Bromley Market Square
  6. Bromley The Mall
  7. Camden
  8. Catford
  9. Chancery Lane, Holborn
  10. Charlton
  11. Cheshunt
  12. Colliers Wood
  13. Cowley Retail Park
  14. Crawley County Oak Retail Park
  15. Crawley Kingsgate
  16. Cricklewood
  17. Croydon Church Street
  18. Croydon Purley Way
  19. Dagenham Merrielands RP
  20. Dalston
  21. Dartford
  22. East Ham
  23. Edgware
  24. Edmonton Green
  25. Edmonton Ravenside Retail Park
  26. Eltham
  27. Enfield De Mandeville Retail Park
  28. Enfield Town Centre
  29. Erith
  30. Feltham
  31. Hammersmith
  32. Haringey
  33. Harlesden
  34. Hayes Bridge RP
  35. Hayes Station Road
  36. Holloway
  37. Hornchurch
  38. Hounslow
  39. Ilford
  40. Kensington
  41. Kilburn
  42. Kingston upon Thames
  43. Maidenhead
  44. Marble Arch
  45. Mill Hill
  46. North Finchley
  47. Old Kent Road
  48. Old Street
  49. Peckham
  50. Reading Forbury
  51. Reading Oxford Road
  52. Romford Gallows Corner
  53. Romford Market Place
  54. Shepherds Bush
  55. Slough Bath Road Retail Park
  56. Slough The Observatory
  57. South Ruislip Victoria Retail Park
  58. St Albans Retail Park
  59. St. Albans Spencer Street
  60. Staines
  61. Staples Corner
  62. Stratford
  63. Streatham
  64. Sutton
  65. Swiss Cottage
  66. Thamesmead
  67. Thurrock Retail Park
  68. Thurrock Shopping Centre
  69. Tottenham Hale
  70. Uxbridge
  71. Victoria
  72. Waltham Cross
  73. Walthamstow 50 High Street
  74. Walworth Road
  75. Welwyn Garden City
  76. Wembley
  77. Whitechapel Road
  78. Wimbledon
  79. Wood Green
  80. Woolwich
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South East
  1. Basingstoke Retail Park
  2. Basingstoke The Centre
  3. Bournemouth Castle Point
  4. Bournemouth Post Office Road
  5. Bournemouth Ringwood Road
  6. Brighton Carden Avenue
  7. Brighton Western Road
  8. Christchurch
  9. Eastleigh
  10. Fareham Titchfield
  11. Fareham West Street
  12. Gosport
  13. Gravesend
  14. Guildford Ladymead RP
  15. Guildford North Street
  16. Havant
  17. Maidstone High Street
  18. Maidstone London Road
  19. Portsmouth
  20. Southampton High Street
  21. Southampton West Quay
  22. Totton
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South West
  1. Bath
  2. Bedminster
  3. Bristol Bradley Stoke
  4. Bristol City Centre The Mall
  5. Bristol Cribbs Causeway
  6. Bristol Imperial Park
  7. Cheltenham High Street
  8. Cheltenham Kingsditch Retail Park
  9. Emersons Green
  10. Exeter Stone Lane Retail Park
  11. Gloucester Eastgate Street
  12. Gloucester St Oswalds Retail Park
  13. Plymouth New George Street
  14. Plymouth Royal Parade
  15. Plymouth Transit Way
  16. Portishead
  17. Swindon Brunel Centre
  18. Swindon Greenbridge
  19. Yate
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East Anglia & Essex
  1. Basildon Pipps Hill
  2. Basildon Westgate Park
  3. Billericay
  4. Braintree
  5. Brentwood
  6. Cambridge Fitzroy Street
  7. Cambridge Retail Park
  8. Chelmsford Chelmer Village
  9. Chelmsford Springfield Road
  10. Colchester
  11. Harlow Retail Park
  12. Harlow The Harvey Centre
  13. Norwich Castle Mall
  14. Norwich Longwater
  15. Norwich Riverside
  16. Norwich St. Stephens Street
  17. Peterborough Maskew Avenue
  18. Peterborough Queensgate Centre
  19. Rayleigh Weir
  20. Southend Airport Business Park
  21. Southend The Victoria
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Midlands
  1. Acocks Green
  2. Arnold
  3. Beaumont Leys
  4. Bilston
  5. Birmingham Bearwood
  6. Birmingham Union Street
  7. Bletchley
  8. Bromsgrove
  9. Bulwell
  10. Castle Vale
  11. Chelmsley Wood
  12. Coventry City Arcade
  13. Coventry Gallagher
  14. Derby
  15. Derby Kingsway Retail Park
  16. Dudley
  17. Dunstable
  18. Halesowen
  19. Kings Heath
  20. Leamington Spa Guy Street
  21. Leamington Spa Shire Retail Park
  22. Leicester Belgrave Gate
  23. Leighton Buzzard
  24. Luton Gipsy Lane
  25. Luton The Mall
  26. Merry Hill
  27. Milton Keynes
  28. Northampton Sixfields
  29. Northampton St. Peters Square
  30. Northfield
  31. Nottingham Broadmarsh Centre
  32. Nottingham Netherfield
  33. Nottingham Parliament Street
  34. Nottingham Riverside
  35. Nuneaton
  36. Oldbury
  37. Oxford Botley Road
  38. Oxford City Centre
  39. Perry Barr
  40. Redditch Abbey RP
  41. Redditch Shopping Centre
  42. Rugby
  43. Small Heath
  44. Solihull Mill Lane
  45. Solihull Sears Retail Park
  46. Stechford
  47. Stratford upon Avon
  48. Sutton Coldfield
  49. Tamworth Ankerside
  50. Tamworth Jolly Sailor Retail Park
  51. West Bromwich
  52. Wolverhampton Bentley Bridge
  53. Wolverhampton Wulfrun Centre
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North East & Yorkshire
  1. Ashington
  2. Billingham
  3. Bishop Auckland
  4. Blyth
  5. Chester le Street
  6. Chesterfield
  7. Consett
  8. Cramlington
  9. Darlington
  10. Durham City
  11. Gateshead MetroCentre
  12. Gateshead Town Centre
  13. Harrogate
  14. Hartlepool Marina
  15. Hartlepool Middleton
  16. Hexham
  17. Hull Anlaby
  18. Hull Kingswood
  19. Hull Market Place
  20. Hull St Stephens
  21. Jarrow
  22. Leeds Colton
  23. Leeds Crown Point
  24. Leeds Headrow
  25. Leeds White Rose
  26. Lincoln
  27. Meadowhall
  28. Middlesbrough Cleveland
  29. Middlesbrough Hill Street
  30. Newcastle Byker
  31. Newcastle Eldon Square
  32. Newcastle Northumberland Street
  33. Newton Aycliffe
  34. Northallerton
  35. Oldham Elk Mill
  36. Oldham The Spindles
  37. Peterlee
  38. Redcar
  39. Rochdale Central Retail Park
  40. Rochdale Wheatsheaf Centre
  41. Rotherham Howard Street
  42. Rotherham Parkgate
  43. Seaham
  44. Sheffield Angel Street
  45. Sheffield Crystal Peaks
  46. Sheffield Kilner Way
  47. South Shields
  48. Stockton on Tees
  49. Sunderland High Street
  50. Sunderland Hylton Park
  51. Teesside Retail Park
  52. Wallsend Silverlink Shopping Park
  53. Washington
  54. York Clifton Moor Centre
  55. York Monks Cross
  56. York Piccadilly
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North West
  1. Altrincham Retail Park
  2. Ashton under Lyne Snipe Retail Park
  3. Ashton under Lyne The Arcades
  4. Birkenhead
  5. Bootle
  6. Chester Foregate Street
  7. Chester Greyhound Park
  8. Liverpool Belle Vale
  9. Liverpool Bold Street
  10. Liverpool Norris Green
  11. Liverpool St. Johns
  12. Liverpool Walton Road
  13. Manchester Ancoats
  14. Manchester Arndale
  15. Manchester Fort
  16. Manchester Hulme
  17. Middleton
  18. Prescot
  19. Runcorn
  20. Sale
  21. Salford Regents Park
  22. Salford Shopping City
  23. Speke
  24. St Helens Ravenhead Retail Park
  25. Stockport Mersey Square
  26. Stockport Peel Centre
  27. Warrington Birchwood
  28. Warrington Cockhedge Centre
  29. Widnes Albert Square
  30. Widnes Green Oaks
  31. Wythenshawe
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Scotland
  1. Aberdeen Berryden
  2. Aberdeen Portlethen
  3. Aberdeen Trinity Centre
  4. Bishopbriggs
  5. Clydebank Britannia Way
  6. Edinburgh Craigleith
  7. Edinburgh Kinnaird Retail Park
  8. Edinburgh North Bridge
  9. Edinburgh Straiton
  10. Glasgow Braehead
  11. Glasgow Fort
  12. Glasgow Parkhead Forge
  13. Glasgow Sauchiehall Street
  14. Glasgow Silverburn
  15. Glasgow Stockwell Street
  16. Glasgow West End Retail Park
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Wales
  1. Barry
  2. Cardiff Bay
  3. Cardiff Newport Road
  4. Cardiff Queens Arcade
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Northern Ireland
  1. Bangor Bloomfield Centre
  2. Bangor Flagship Centre
  3. Belfast Boucher Road
  4. Belfast Castle Court
  5. Belfast Connswater
  6. Belfast Rosses Court
  7. Lisburn Sprucefield
  8. Newtownabbey
  9. Newtownards
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How much does Shutl delivery cost?

The cost of a Shutl delivery varies depending on two factors: distance and size/weight of the goods. We use your delivery postcode to calculate the distance from the Argos store where you reserved your items. We then calculate the size and weight of the goods and select the least expensive available vehicle type to determine your delivery price.

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What happens to my reservation?

You can review the delivery times and prices with no commitment to use the service. If you decide that you do not want Shutl delivery, your reservation will still be held at the store ready for you to collect in the usual way.

If you decide to pay for a Shutl delivery your reservation is transferred into a Shutl order and will no longer be available in store for you to collect in person.

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Can I specify a time for my delivery to be made?

Yes you can. Simply select the one-hour delivery slot you want for today or tomorrow.

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What happens if I am not in?

The flexibility of the service offered by Shutl allows you to have your purchase delivered at a time that suits you - meaning that you should be available to take receipt of the delivery. If, due to unforeseen circumstances, you are not going to be available, the best thing is to contact our Customer Services team as soon as possible on 0844 879 2211 who will be able to help you. If the courier arrives at the delivery address and you are not there, we will ring you to get further instructions. We can usually offer to:

  • leave your items with a neighbour
  • leave your items somewhere secure
  • deliver your items to an alternative address*
  • deliver your items at another time*

In the event that we are unable to contact you, we will return the purchase to the Argos store to refund you the purchase minus the Shutl delivery charge.

* These options will result in an additional charge

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Who will deliver the item to me?

One of our approved same-day carriers will deliver your goods to you. We select the carrier based upon several key criteria:

  • their ability to deliver within the agreed timescales
  • the feedback on their service left by other Shutl customers
  • their delivery price
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What happens if I change my mind?

Delivery:

As the Shutl delivery service is very fast you only have a limited amount of time to change your mind. Once a Shutl order is confirmed and the carrier is despatched it is not possible to cancel the delivery. If for any reason you need to cancel a delivery, the best thing is to contact our Customer Services team as soon as possible on 0844 879 2211.

Products:

The Argos 30 day money back guarantee applies to all Argos products purchased through the Argos Shutl service. Please see terms & conditions for returns information. In the event of a cancellation the value of the product will be fully refunded.

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Can anything be Shutl'd to me?

There are some restrictions on what we can Shutl to you - for example very large items or items that have age restrictions on them. We will tell you on the quote page if we are unable to deliver the items in your reservation.

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What if something happens to my purchase?

Our delivery service is backed by insurance cover which, in the unlikely event of something happening to your purchase during delivery, a replacement delivery will be made as quickly as possible.

The Argos terms and conditions of sale still apply to the product.

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Will I have to sign for the delivery?

Yes, the carrier will require a signature for the delivery.

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How do you know which type of vehicle to send?

We base the vehicle choice on the dimensions and weight of the item as given to us by Argos. This means that the most efficient vehicle is always used for the delivery.

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Can I track my delivery?

Most of the carriers we use provide real-time GPS tracking. When they do, we will send you a link to this information via e-mail so that you can see exactly where your delivery is at any moment in time! Wow!

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Can I use Shutl to return items?

Shutl cannot be used to return items. If you are unsatisfied with your purchases in any way then you should return the items direct to the Argos store. Please see the Argos returns policy.

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How long is my quote valid for?

The delivery times and prices will be valid for 15 minutes, giving you plenty of time to check out. Should you take longer than 15 minutes then we will inform you and updated times and prices will be presented to you.

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